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7 Steps to Success for Sales Managers: A Strategic Guide to Creating a Winning Sales Team Through Collaboration
$64.90Seven Steps to Success for Sales Managers presents proven sales management tactics in a “bulletized” format that’s easy to read – and just as easy to use. Cates combines decades of in-the-trenches experience with cutting-edge research on the latest sales trends and tactics. Whether you’re a working sales manager, VP of sales, account team leader, executive MBA program participant, or aspiring sales manager, this guide will help you build an outstanding team, empower it, and lead it to sustained success.
ISBN: 9780134212500
Hardcover
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Five Star Service: How to deliver exceptional customer service (3rd Edition)
Original price was: $35.00.$17.50Current price is: $17.50.Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it’s not half as difficult or time consuming to achieve as you might think!
ISBN: 9781292100203
Paperback
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The Economist Book of Isms
Original price was: $25.90.$12.95Current price is: $12.95.“Isms” help to inform us, educate us and sometimes even amuse us. What would life be like without altruism or cynicism, dogmatism or optimism?
ISBN: 978-1846682988
Hardcover
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Brilliant Answers to Tough Interview Questions: Smart Answers to Whatever They Can Throw at You
Original price was: $32.90.$16.45Current price is: $16.45.ou’re going for an interview. You know that the interviewer will throw some tricky questions your way and you know you’ve got to stay calm and respond well to impress them. With over 200 of the most commonly asked questions and ideal answers, this is the book that will make sure you are ready to handle anything. Learn how to recognise your strengths and how to play to them, how to deal with your weak spots and how to avoid panic and cliched answers. Discover the art of turning every question to your advantage, and learn the secrets behind a brilliant answer, so you will always know the right things to say. This new edition has been refreshed and updated , contains even more questions than before, and provides specific focus on bringing the equal opportunities section in line with current practices. DON’T BE GOOD, BE BRILLIANT.
ISBN: 9780273714644
Paperback
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Going Viral: The 9 Secrets of Irresistible Marketing
$39.90The Holy Grail for marketers is figuring out how to make something go viral, and for those brands who have figured it out, the recipe remains a closely guarded secret. But Dr Brent Coker has been researching the techniques and science behind the world’s most viral ideas for over a decade, and for the first time ever discloses the secrets. Packed full of practical techniques, expert research and real-life examples, in this book you’ll learn the science behind why things go viral, the psychology of frenzied word of mouth, and how to create messages that people can’t resist sharing. “Finally, here’s a book that reveals the secrets about how to make the myth a reality. I can’t wait to put these ideas into action.” Steve Farber. Author, The Radical Leap “A fascinating deep dive into what drives us to share” Pamela Meyer, CEO Calibrate, and Top 20 TED speaker “Brent’s work will help you improve your odds substantially” “The ad man” Rory H Sutherland. Vice Chairman of Ogilvy & Mather “A must read for any business hoping go viral …for the right reasons. Brent Coker is a master at unravelling the “mystery” of how to use social media to spread your message.” Emily Rice, Senior Reporter, Nine News “One does not go viral, one has to read Brent’s book first to understand the dynamics of becoming worthy of sharing.” Brian Solis, author of X: The Experience When Business Meets Design
ISBN: 9781292087924
Paperback
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Say It and Solve It : Get the results you want from the business conversations that count
Original price was: $29.90.$14.95Current price is: $14.95.Karl’s knowledge makes his voice in this territory unique and hugely readable.” Dave Lewis, President, Personal Care, Unilever Why are the most important conversations the most difficult to handle? You know you have to have them, but still you put them off. And you want them to go well but you don’t know how to make sure they do. How do you prepare? What words should you use? How do you make your point without getting too nervous, tongue-tied or upset? And how are you going to solve the problem that needs addressing without upsetting someone? Say It and Solve it will coach you in the ten expert skills that peace negotiators, mediators and therapists use to take on even the most challenging situations and make every conversation count. You’ll discover: * Fascinating insights into how conversations really work: when to listen, when to talk and when to shut up! * How to avoid the most common mistakes that everyone makes. * The ten most powerful skills you need to tackle any conversation in any situation. * Expert guidance on handling tricky conversations in real-world, workplace situations. Stop putting off those tricky conversations and start talking (and listening) your way to solutions and success.
ISBN: 9780273791751
Paperback
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Leading Teams – 10 Challenges: 10 Solutions
Original price was: $39.90.$19.95Current price is: $19.95.Most of us work in or manage teams, but are we really getting the most out of the numerous benefits of effective teamwork? All too often there are roadblocks – ranging from a lack of engagement to clashing personalities – that are holding us back from achieving the results we need.
Leading Teams shows team leaders how to overcome the most common obstacles to team performance and drive outstanding results from their people.
Strong teamwork equals:
ISBN: 978-1292083087
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A Mind for Business: Get inside your head to transform how you work 1st Edition
$35.00Use the full power of your mind and accelerate your performance.
Get to grips with the latest insights from psychology and neuroscience to be more effective, more resourceful and develop the sharpest of business brains.
The latest in modern science combined with expert, inspiring advice will get you thinking about exciting ways to use your whole brain to work smarter, thrive under pressure, make better decisions, boost your creativity and take your business acumen to a whole new level.
So open this book, fire up your synapses and fine tune your mind for business.ISBN: 978-1292014678
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Brilliant Strategy for Business
$39.90In Business, strategy is king. Leadership and hard work are all very well and luck is mighty useful, but it is strategy that makes or breaks a business, organisation or team. Of course, it is easier to talk a good strategic game than it is to execute one. This book will help you turn your words into effective and successful actions.
ISBN: 9781292107844
