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Adaptive Coaching: The Art and Practice of a Client-Centered Approach to Performance Improvement
Original price was: $59.90.$29.95Current price is: $29.95.This essential handbook offers the key tools and techniques that coaches require to identify clients’ real needs, negotiate expectations, adapt to different working styles, and help clients change. Bacon and Voss also include numerous examples of coaching dialogues that illustrate how to initiate coaching sessions, build rapport, ask probing questions, give feedback, challenge clients, and effectively close coaching sessions.
With four new chapters, Adaptive Coaching, Second Edition explores new coaching techniques for encouraging transformative change in your clients. It is the perfect companion to your creative, unique coaching sessions, teaching you to master the on-going and ever changing dialogue between coach and client.
ISBN: 9781904838241
Paperback
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The Way of the Panda: The Curious History of China’s Political Animal
$38.50In a most original book, science writer Henry Nicholls uses the rich and curious story of the panda from its ‘discovery’ 150 years ago in the highlands of China to its present international status as endearing icon of the World Wide Fund for Nature (WWF – fifty years old in 2011) and shy darling of the world’s zoos to do several things – to chart the emergence of modern China onto the global stage; to examine our changing attitude to the natural world; and to offer a compelling history of the conservation movement.
ISBN: 9781846683688
Hardcover
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Negotiating with Backbone: Eight Sales Strategies to Defend Your Price and Value
$59.90B2B sales professionals: resist mindless discounting, level the playing field against tough procurement organizations, and close the deal on your terms! Negotiating with Backbone, Second Edition definitive guide for every sales pro facing the “procurement buzzsaw” – and it’s just been updated with even more powerful strategies and techniques! Where traditional purchasing managers negotiated, procurement officials seek to dictate, through multiple tactics with a single intent: to gain unprecedented discounts and concessions. Premier pricing strategist and sales consultant Reed K. Holden gives you the powerful new strategies and tactics you need to protect your margins and get the right deal. Holden guides you through recognizing what purchasing negotiators are really up to, keep value at the forefront of negotiations, and avoiding the mindless discounting that wrecks profitability. Holden details eight strategies for all types of pricing negotiations, including approaches for negotiating with price buyers, relationship buyers, value buyers, and poker players, reverse auctions, and much more. In this Second Edition, he offers extensive new coverage of establishing your foundation of value, and developing crucial give-get options, including value-added services. This book will be an invaluable resource for every B2B sales professional, customer-facing professional, and every executive responsible for leading successful sales organizations.
ISBN: 9780134268415
Hardcover
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7 Steps to Success for Sales Managers: A Strategic Guide to Creating a Winning Sales Team Through Collaboration
$64.90Seven Steps to Success for Sales Managers presents proven sales management tactics in a “bulletized” format that’s easy to read – and just as easy to use. Cates combines decades of in-the-trenches experience with cutting-edge research on the latest sales trends and tactics. Whether you’re a working sales manager, VP of sales, account team leader, executive MBA program participant, or aspiring sales manager, this guide will help you build an outstanding team, empower it, and lead it to sustained success.
ISBN: 9780134212500
Hardcover
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Five Star Service: How to deliver exceptional customer service (3rd Edition)
Original price was: $35.00.$17.50Current price is: $17.50.Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it’s not half as difficult or time consuming to achieve as you might think!
ISBN: 9781292100203
Paperback
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The Economist Book of Isms
Original price was: $25.90.$12.95Current price is: $12.95.“Isms” help to inform us, educate us and sometimes even amuse us. What would life be like without altruism or cynicism, dogmatism or optimism?
ISBN: 978-1846682988
Hardcover
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Kumon My Book of Measurement: Volume
$13.90If your child is familiar with cups and liters, then this book will build on that foundation. Use this book as a fun and easy introduction to measuring volume, which will help strengthen your child’s mathematical skills.
ISBN: 9781935800699
Paperback
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Kumon My Book of Measurement: Weight
$13.90If your child is familiar with pounds and grams, then this book will build on that foundation. Use this book as a fun and easy introduction to measuring weight, which will help strengthen your child’s mathematical skills.
ISBN: 9781935800675
Paperback
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Kumon My Book of Measurement: Length
$13.90If your child is familiar with inches and centimeters, then this book will build on that foundation. Use this book as a fun and easy introduction to measuring length, which will help strengthen your child’s mathematical skills.
ISBN: 9781935800682
Paperback
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Kumon Speed & Accuracy Math Workbooks: Division
$13.90If your child can divide numbers 1 through 9, then this book will increase his or her speed and accuracy when dividing. Use this book to help your child practice and master basic division.
ISBN: 9781935800668
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Kumon Speed & Accuracy Math Workbooks: Subtraction
$13.90If your child can subtract numbers 1 through 9, then this book will increase his or her speed and accuracy when subtracting. Use this book to help your child practice and master basic subtraction.
ISBN: 9781935800644
Paperback
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Kumon Make a Match Level 2
$14.90Building on the previous book in the series, children will continue to improve their ability to concentrate with more advanced matching activities. By timing and tracking their progress, children will see their development and be excited to beat their own best time. By focusing on this challenge, their ability to concentrate will greatly improve.
ISBN: 9781935800255
Paperback
